Return & Exchange Policy

Thank you for shopping at Vitamincserums.pk! We want you to have a delightful shopping experience with us. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure your satisfaction.

Eligibility for Returns and Exchanges:

  • Returns and exchanges are accepted within 30 days from the date of purchase.
  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase, such as the order number or receipt, is required for all returns and exchanges.

Returns Process:

  • To initiate a return, please contact our customer support team at [email protected] or via our contact page within 30 days of receiving your order.
  • Provide your order details and the reason for your return. Our team will guide you through the return process and provide you with a return authorization.
  • Once the return is authorized, carefully package the product in its original packaging to ensure its protection during transit.
  • Please include a copy of your original receipt or order confirmation inside the package.
  • Ship the package back to us using a reliable courier service. The return shipping costs will be borne by the customer, unless the return is due to an error on our part.
  • We recommend using a trackable shipping method to ensure the safe delivery of the returned product.
  • Once we receive the returned item, our team will inspect it to ensure its eligibility for a refund.

Exchange Process:

  • If you would like to exchange your product for a different variant or item, please contact our customer support team at [email protected] or via our contact page within 30 days of receiving your order.
  • Provide your order details, the product you wish to exchange, and the reason for the exchange. Our team will guide you through the exchange process and provide you with an exchange authorization.
  • Follow the same packaging and shipping instructions as mentioned in the Returns Process section above.

Refunds:

  • Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within a reasonable timeframe.
  • Please note that the original shipping charges, if any, are non-refundable.
  • Refunds may take several business days to appear in your account, depending on your bank or payment processor.

Exceptions:

  • Due to hygiene and safety reasons, we cannot accept returns or exchanges for opened or used products unless they are defective or damaged upon arrival.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer support team immediately at [email protected] or via our contact page. We will assist you in resolving the issue promptly by offering a replacement, exchange, or refund.

Please note that this Return & Exchange Policy applies only to purchases made directly from our website, Vitamincserums.pk. If you have purchased our products from a different retailer or platform, please refer to their respective return and exchange policies.

If you have any further questions or require clarification, please feel free to reach out to our customer support team. We are here to assist you and ensure your satisfaction.